The BEST and WORST Places to Buy New Carpet? You need to buy from an honest and reputable carpet dealer!
With over 30-years of hands-on experience in the Carpet business, I’ve learned that some Carpet Retailers are more reputable than others, and some carpet sellers should be avoided at all costs! See which carpet stores I recommend and where you can get your absolute best deal on new carpet and flooring near you.
Here’s How I Rate Carpet Retailers On a Scale of One to Five…
#8 Nationally Advertised or BIG-BOX Carpet Retailers
1.5 Stars out of 5
These corporately-owned businesses blanket the airwaves with constant and repetitive TV commercials, radio ads, billboards and bus stops! They have locations all over the country. They offer unbelievable deals on new carpet and flooring, including low-cost or free carpet installation.
I don’t recommend buying carpet from Home improvement warehouses like Lowe’s and Home Depot because they only sell the materials to you. They make arrangements with various independent contractors to handle the in-home measuring and installation. They take their profit right off the top and never have to worry about dealing with any problems or complaints you may have after the sale.
“Should you have a carpet defect or installation issue, they may just tell you to contact the carpet manufacturer directly or call the installation company to seek a remedy.”
From my experience, if you have a carpet problem or an installation complaint, it can be difficult if not impossible to find anyone to accept responsibility. Learn more: Should I Buy Carpet from Lowe’s, Home Depot, Empire Today or Costco?
#7 Local Carpet Warehouse or Carpet Outlet Stores
2.5 Stars out of 5
If you want to do-it-all-yourself and save a lot of money… create a detailed diagram of your home with all the room measurements and bring your truck, some rope and maybe a tarp if it is raining! These local dealers offer low prices and have dozens of rolls of carpet “in-stock”. They cater mostly to homeowners on a tight budget, landlords and property managers and D.I.Y. homeowners. They have plenty of inexpensive, lower-quality, defective or second-grade materials. Have them roll out the carpet before you agree to buy it to make sure there are no obvious defects. Check their guarantee carefully and get everything in writing before you sign on the dotted line. Once you buy it, you own it. no refunds.
The main problem when buying carpet from this type of retailer, is that they rarely have the same type, style or color of carpet available. That means if you need to buy more of the exact same carpet you bought today, it may not be available for you to buy tomorrow. Once a roll of carpet is sold, the same type, style and dye lot (color) may be gone forever. No two rolls of carpet are exactly the same. There will be differences in color or style that may be quite obvious once it is installed.
These dealers may offer in-house installation or they might just hand you a list of local installers for you to call and hire on your own. If you have to arrange for your own installation you must negotiate with the installer and pay them directly. In the end, if you pay just $8.99 per yard for the carpet, don’t expect it to last for 10 years. Even though you may get a great deal on discounted carpets, always remember that there was some reason why it was not able to be sold as first-quality goods. See which carpet stores I recommend near you
#6 Buying Carpet from a Carpet Layer
2.5 stars out of 5
Some carpet layers have longstanding relationships with local carpet dealers, or may have a way to order new carpet and padding at near wholesale prices from local suppliers. Carpet layers often end up with sizable leftovers from bigger carpet jobs because carpet so many salespeople over-measure their jobs.
When there is a lot of carpet leftover the installer may take it home and try to sell it on Craigslist or in your local newspaper. If you find an installer who has some leftover carpet or other flooring materials available at a very low price, you need to understand that they have a limited supply of those materials and have no way of getting any more of the exact same color or style. There is no manufacturer’s warranty on these materials whatsoever and no recourse if you end up unhappy with the performance.
Still, you can find some real bargains this way. As with any contractor you hire to do work on your property, I suggest you check references, verify their contractors license and business liability insurance to make sure they are all current and up-to-date. This might be an inexpensive way to go if you are just doing one or two rooms or if you need to replace carpet or flooring for a rental property.
#5 Franchised Carpet Resellers
2.5 Stars out of 5
These carpet dealers are often locally-owned but are hooked up with a national carpet distributor or co-op to increase their buying power and decrease their shipping costs. They usually use private labels to prevent you from comparison shopping at other carpet local stores. It is often much more difficult to get carpet specifications from these resellers, and it makes it much more difficult to comparison shop their products. Even so, you can still negotiate a fair deal if you know what you are doing and don’t rely on their salespeople to make choices for you.
Many co-ops do not provide installation so you may have to locate a good installation crew and pay them separately. You will have to work a bit harder to schedule and orchestrate everything, and may end up paying a little more buying from a franchised flooring dealer. but they usually have a list of local installers for you to call and they do offer a wide range of quality carpet and flooring products. Which carpet stores do you recommend near me?
#4 800-Carpet Wholesalers
2.5 Stars out of 5
These are carpet and flooring peddlers who will send you small carpet samples through the mail. They want you to buy their carpet virtually “sight unseen” (other than a small swatch) There are no refunds on discounted carpets so you really have to be fully aware of all the fine print. You can save money if you buy from a reputable carpet wholesaler as long as you know exactly what you are buying and fully understand how the entire carpet buying process works and what is expected of you, especially regarding the delivery of the carpet and what you are required to do if you need to return a roll of carpet.
Some 1-800 carpet outlets stores are reputable and some are not. The burden of being knowledgeable about your purchase falls solely upon you. Can I really buy new carpet at wholesale prices?
#3 Online Flooring Retailers
3 stars out of 5
Need Hardwoods, Ceramic Tile, Luxury Tile or Laminate Flooring? These online companies move a lot of product and can be a smart way to go if you are careful and do your homework. The biggest problem I hear about is the poor quality of the materials they offer. For example: If you buy hardwood flooring that is considered “Seconds” (cabin-grade?) it can be very difficult to install and the amount of warped, unusable or damaged product you receive can be significant and have as much as 25% waste or more.
Buying first-quality hardwoods is much more costly but the outcome is much better than if you buy a “cabin grade” product. It’s hard to know how much material to order when you have no Idea about the amount of unusable product they will be sending you. It can be a real nightmare when you have to re-order more materials because you did not have enough to finish the job due to the amount of unforeseen waste.
You can save money buying from an online flooring wholesaler as long as you know exactly what quality or grade of carpet you are buying and know in advance exactly how the entire buying process works from start to finish. Even so, you are taking your chances because you must trust what the salesperson tell you, of fails to tell you. Shipping costs can be high too and if you are not happy with the product you order you may have to pay dearly to ship it back and also pay a hefty re-stocking fee.
Some online flooring retailers are reputable and some are not, and knowing who to trust is the hard part. Even if you succeed in buying a good quality flooring at a discount, you still have to arrange for your own installation or install it yourself if you are so inclined. I highly suggest you read all their fine print and ask to see their return policy and restocking fees.
#2 Shop-at-Home Carpet Retailers
4.5 Stars out of 5
Many people love the convenience of not having to travel from store to store in search of the perfect type, color and style of carpet or flooring and prefer having samples brought to their home. It makes matching colors easier in your own home under the optimum lighting scenario.
Many locally-owned carpet dealers are now offering shop-at-home services and this can a smart way to go for those who don’t want to drive all around town and deal with conflicting and confusing salespeople.
There are a few nationally advertised shop-at-home flooring dealers that I do not recommend, like Empire Today, because they tend to push carpets made of polyester, have unreasonably high prices and use independent high-pressure salespeople. However, I believe that “in-home carpet shopping” is a wonderful service, especially for folks who have a hard time getting around.
There are many reputable shop-at-home carpet stores that offer quality products, have knowledgeable salespeople and reasonable prices. The shop-at-home for carpet concept is getting bigger and bigger!
Currently, I have many reputable shop-at-home carpet dealers listed in my Preferred Carpet Dealer Directory that I am happy to recommend, including The Carpet Guys who serve the metro Detroit Michigan area.
Best places to buy new carpet and flooring? See who I recommend near you
#1 Locally-Owned “Family Run” Carpet Stores
5 stars – My Favorite!
With a few remnants stood up along the back wall, some in-stock rolls of carpet on display, a neat and tidy showroom and a good selection of brand name carpet samples to choose from. These long-standing neighborhood carpet and flooring retailers buy first-quality goods directly from the carpet manufacturer, provide excellent customer service, have fair & square pricing, have knowledgeable and helpful staff and provide qualified installers. Should you ever have a problem or complaint they will do whatever it takes to ensure you are completely satisfied with your purchase.
Not all locally owned flooring dealers are honest and reputable. Over the past few years I have compiled my own “hand-picked” list of reputable locally-owned Carpet Dealers that I am proud to recommend to my readers. The dealers I recommend have passed my own set of strict rules and requirements before I list them in my directory. Where to buy new carpet and flooring? Which carpet stores are recommended near me?
It’s hard to find an honest and reputable carpet store these days! That’s why I created my own special hand-picked list of locally-owned carpet and flooring stores. They give free estimates, offer fair prices, have knowledgeable staff, provide honest measuring and use qualified installers. Are there any recommended Carpet Stores Near Me?